Contact Center Solutions

Our Contact Center Solutions.

We are here to help you by providing you the best but cost effective solution that will fit your requirement without compromising quality.

OmniTouch Contact Center Standard

Alcatel-Lucent OmniTouch™ Contact Center Standard Edition is the ideal solution for companies with contact centers that are mainly driven by voice interactions, addressing installations of all types and sizes, from small to large capacities.

OpenTouch Customer Service

The Alcatel-Lucent OpenTouch Customer Service Suite (OTCS) is a complete yet modular contact center solution that unifies all communication media throughout the organization with real time KPIs.

OmniPCX Record Suite

The Alcatel-Lucent OmniPCX RECORD Suite offers small and medium-sized businesses a complete tracking solution for customer interactions through unique call recording, screen capture and coaching capabilities.

Verint Impact 360

Verint® Call Recording™ is a proven, reliable system for capturing, indexing, and retrieving voice, screen, and other methods of interaction from traditional time-division multiplex (TDM), Internet Protocol (IP), Session Initiated Protocol (SIP), and mixed environments.