Verint Impact 360

Government and industry regulations, liability issues, and risk management practices have prompted many organizations to record and archive the interactions between their customers and employees. But capturing contacts is only one part of the compliance challenge. Maintaining, storing, and retrieving the information for verification, data mining, and business intelligence are equally important.

Verint® Call Recording™ is a proven, reliable system for capturing, indexing, and retrieving voice, screen, and other methods of interaction from traditional time-division multiplex (TDM), Internet Protocol (IP), Session Initiated Protocol (SIP), and mixed environments. With Verint Call Recording, you can easily search and replay captured interactions, regardless of where they were recorded in your enterprise. What’s more, you can share these interactions throughout
your business, providing insight into customer and staff behaviors to help drive decision making.

Verint Call Recording can support thousands of channels and multiple sites and recorders across your enterprise, with
a single point of administration and open standards storage. This helps free your organization from the costs, constraints, and complexity posed by multiple proprietary systems. The solution’s sophisticated alarm and archive capabilities can reduce the effort and cost associated with ongoing serviceability. Because Verint Call Recording is part of the unified Verint Workforce Optimization™ suite, it can work seamlessly with other solutions within the suite, such as Verint Quality Management™, Verint Workforce Management™, Verint Speech Analytics™, and Verint Desktop and Process Analytics™, to deliver unique business process workflows that can help make recording “smarter.”

Benefits: Verint Impact 360
  • Provides a full-time, enterprise recording and archiving solution to help enhance compliance, reduce liability, and support customer engagement management.
  • Captures voice interactions, agent screen data, chat, email and makes recordings accessible through a single Web interface.
  • Provides a lower total cost of ownership with reliable performance, easy serviceability, and the convenience of non-proprietary, open standards storage.
  • Helps reduce your hardware footprint and energy costs by supporting up to 1,000 channels of IP voice and screen recording on a single server.