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Alcatel-Lucent Smart Guest Applications

As the hotel industry is catching up with current trends in communications and mobile technology, the Alcatel-Lucent Smart DeskPhones innovated the traditional room phone use and turned phone sets into portals for digital hotel services, replacing several room devices (brochures, clock, light/A/C switch…). Hoteliers can promote hotel services, activities or nearby shops, thanks to a customizable presentation. And guests can order services, control their in-room environment, adjust lighting and room temperature, TV volume or change their room status.

Hotel Benefits: Smart Guest Applications
  • Strenghten guest loyalty by creating a unique guest experience
  • Create upsell opportunities via easy access to hotel services
  • Advertize value-added services and provide customized hotel services (i.e. dedicated app for meeting rooms or specific programs)
  • Reduce costs thanks to:
    • A single interface for communication and room control devices or switches
    • Paper brochures with the digital Hotel Tour, easier to update via centralized management
  • Align services presentation to the hotel brand identity
    • Gain new opportunities for advertising and enhance brand awarness inside the hotel
Guest Benefits: Smart Guest Applications
  • SEnhanced experience and better stay planning:
    • A one-touch interface to hotel services and hotel contacts
    • Quick access to weather forecast
    • Simple control of the room environment directly from the Smart DeskPhone: temperature or A/C change, switch off/on lights, control curtains or TV volume
Features: Smart Guest Applications

Native Smart DeskPhone hospitality features (available via OmniPCX Enterprise).

Standard features
  • Native integration with hotel property management systems for check-in, check-out, voice mail allocation, wake up call and do not disturb
  • High end SIP telephony: call launch, receive, hold, retrieve, transfert, do not disturb,etc…
  • Hotel services: check-in, check-out, guest name display, phone number, room number, GPIN, language, forward status, voice mail
  • Customized homepage: up to seven skins, custom hotel backgrounds and speed dials
  • Hotel directory speed dials: reception, room service, concierge, etc…)
  • Front desk messages notifications
  • Centralized wake-up

SGA