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ALCATEL-LUCENT ENTERPRISE IP DESKTOP SOFTPHONE FOR IPHONE

The IP Desktop Softphone is a voice telephony application installed on a user’s Apple iPhone or iPod touch. This multimedia, fully-integrated telephony solution completely replaces physical phones. The IP Desktop Softphone emulates a 4068 IP Touch set / 8068 Premium DeskPhone. The application is quick and easy to install. User-friendly, it accommodates customizations to suit user preferences. This application makes it transparent for remote workers to phone and to be called as long as they are connected to their network using their company VPN. The IP Desktop Softphone for iPhone and iPod touch is available on the Apple Store.

Benefits

  • Fully-integrated telephony solution
  • Quick and user-friendly access to telephone facilities
  • Help businesses optimize their employee’s productivity
  • 8082 My IC Phone user experience for fast adoption
  • Easy integration of remote and home workers, especially when desktop connection is the preferred communication mode
  • Carbon footprint reduction
  • Communications, connectivity and hardware costs control

Features

  • VoIP protocol provides voice communications on the iPhone and iPod touch
  • Available off-site anywhere the user is able to connect the customer IP network via a company VPN (works on Ethernet, Wi-Fi, 3G/4G cellular)
  • Available on-site on wired Ethernet connection or Wi-Fi
  • Suitable in both Business and Contact Center environments
  • G.711 and G.729 codecs are supported
  • The user interface can be personalized
  • Identical display and keys as the 8082 My IC Phone
  • Desk sharing is supported
  • Horizontal/vertical flip and horizontal full screen on the iPhone
  • Telephony is supported on any CTI environment (ex: Contact Center agent workspace, Desktop Application, TSAPI or specific CTI Toolbar)
  • QoS Level 3 IP TOS / DSCP
  • Up to 15 different ring tones
  • Customized skins can be created to meet specific client needs on demand
  • It is also possible to adapt the application on demand to meet specific needs

PC